The SKD NO-BS Guarantee
If you're not satisfied for any reason, return the unused product within 60 days of delivery for a full refund minus shipping costs, no questions asked.*
Products must be in the condition you received them- with all tags and packaging intact.
If you've had the product for 61 days or longer, or it has been opened or used, it is no longer eligible for return.
No shenanigans offered or accepted.
To initiate a return, please follow these simple steps:
1. Click the My Account link.
1) Click on ORDERS
2) Click on Return Items
3) Choose Qty to Return
4) Provide Return Reason
5) Choose Store Credit or Refund
6) Submit Return Request
2. Write your Return ID # on the mailing label. All returns MUST be accompanied by an Return ID # or they will not be accepted- the Return ID # allows us to provide you timely and effective customer service.
3. Include a copy of your invoice.
4. Insure the package for your protection and send your return to:
SKD Returns - Return ID#(****)
5. Once your return is received and inspected by our warehouse staff (please allow 5-7 business days for your return to process), we will process your refund and automatically apply a credit to your original method of payment. Depending on your credit card company, it may take 3-5 business days after your refund is processed for it to post to your account.
*This applies to all customers except for Robert J. of Reston, VA, the undisputed 2010 RMA champion.*
Our Exchange Policy is unique in that WE HAVE NO EXCHANGE POLICY.
So PLEASE pay attention to the following:
Instead, please place a separate order online for the item(s) that you want to "exchange", and simultaneously request an RMA # (as detailed above) to return the original item for a full refund or store credit.
This method insures that we don't cross wires on our real-time inventory system and you receive your new order as economically and quickly as you received the original order.